• 5 Key Factors to Understand When Selecting a Cloud Voice Partner

     

    ABADATA COMPUTER CORP, LEADER IN MANAGED TECHNOLOGY SERVICES EDUCATES CUSTOMERS ON
    IMPORTANCE OF CHOOSING THE RIGHT CLOUD VOICE SOLUTION FOR YOUR BUSINESS

    5 Key Factors to Understand When Selecting a Cloud Voice Partner

    MICHIGAN — August 18, 2022 — Abadata Computer Corp., a leading managed technology services provider, announced today that the company has collected and documented the five telltale signs to look out for when selecting a cloud voice provider. With the appeal of enhanced office productivity and increased profitability, it’s no surprise that this technology has taken off. As the benefits of cloud voice continue to stack up, many small and mid-sized businesses are wondering how to choose the right solution. Abadata outlines the five most important aspects to consider when evaluating cloud voice. 

    Strong, Local Presence in the Business Community: Even before you consider the solution selecting the right company to install and service cloud technology is the first step. One of the most important factors to look for is a technology company that operates in the same area that you do. They have a foundational understanding of the market that you are in, they understand the culture, and can administer customer service very quickly. When your partner has a presence in your community you can instantly make changes and interact directly in case any issues ever come up. Inexperienced remote providers can often hide in the Internet abyss, so they don’t have to deal with installation problems. Focus on finding a partner that is always willing to meet face-to-face and generate solutions to problems as they arise.  

    Understand the 3 Critical Factors to Successful Installation: Businesses need to make sure that they are working with a technology company who is well educated in the technical side of a transaction. The 3 most important factors are Quality of Service, a Proper Router and POE Switches. Installing a communications system without paying attention to these aspects can instantly jeopardize performance and call clarity. This is where inexperienced companies cause the infamous jitter, latency and lack of redundancy that annoy many of today’s users. When an inexperienced provider sells a boxed, “plug and play” solution, the system usually will not work properly. Without properly assessing the network and reorganizing it so everything is streamlined, users experience a messy network with lots of dropped calls in the short-term, and expensive re-installs in the long-term. More experienced providers understand the complexity and can actually streamline this intricate web of information to deliver better performing cloud voice technology and in some cases, reduce turn their phone system into a profit center. 

    Offering a Premium/Low-Price Model. The problem here is that low-cost solutions usually do nothing for the business in the long-term, as they lack scalability. Business owners are usually prone to purchasing barebones systems, but in the long-term these end up being much more expensive, due to the shoddy foundation that low-price systems usually offer. As the business starts to scale, more features become necessary and communication infrastructure grows in complexity. Usually the low-price solutions are limited in their functionality, which means that as the business grows and demands more from their communications infrastructure, they won’t be able to get this functionality. Simply put, these limitations usually lead to patchwork solutions that can’t stand the test of time. Look for providers who assess your business needs in the long-term and refuse to take the quick cash to eventually leave you with a magnified problem later.

     

    Negotiation Power with the Carrier. Some of the best features of phone systems require successful integration with telecommunication carriers. Local providers have the ability to port numbers, allocate proper bandwidth and probe the network to determine whether the carrier can support the bandwidth demands you will be placing on them. This is another reason why only local providers are best suited for business interactions.  

    Long-Term Contracts. Plainly put, only deal with companies that don’t require long-term contracts. The fundamental reality of a long-term contract is that it favors an underperforming provider. This misaligns incentives and shifts the transaction in favor of the provider rather than the needs of the customer. Deal with a company that has enough faith in their ability to serve their customers so well that they propose a month-to-month, cancel-anytime agreement. This will eliminate a lot of providers from the equation but does wonders to ensure that your provider’s incentives are aligned with your best interests. Most companies that get caught in those contracts find that they are virtually unbreakable. If you see a long-term contract, run.

    By focusing on these criteria, businesses can ensure that they are working with only the best providers, who will leave them with a more powerful, robust and efficient network to run their business.

    For assistance with protecting your business please reach out to us at (989) 883-3411 or send us an email!

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  • MTSP Abadata Improves Communication Among Region's Businesses

     

    ABADATA COMPUTER CORP, INTEGRATES BUSINESS PHONE SYSTEMS TO MICROSOFT TEAMS TO INCREASE CUSTOMER COLLABORATION, PRODUCTIVITY AND PROFITABILITY

    MTSP Abadata Improves Communication Among Region's Businesses

    MICHIGAN – July 22, 2022 – Abadata Computer Corp., a leading managed technology services provider (MTSP), recently announced that the company is proactively integrating business phone systems seamlessly into Microsoft Teams to boost collaboration, productivity and profitability. Microsoft Teams has now become the most widely used business collaboration platform across most industries. Abadata is helping businesses maximize their utilization of Microsoft Teams by combining it to a feature rich business VoIP solution. As result, the region’s businesses can leverage key applications including call controls, IVR, call handling, automatic call recording, reports, analytics, call queues, SMS, and fax capabilities in an enhanced security environment with less downtime.

    Essentially, small to mid-sized businesses (SMBs) face a trade-off when they integrate Microsoft Teams into their organization. Microsoft Teams offers a host of apps and services which greatly enhance an organization’s ability to collaborate on projects, which can increase the efficiency, speed and effectiveness of team efforts on projects. Abadata’s innovative solution and guidance enables Teams’ users to experience seamless integration that would allow an organization to maximize all of their existing business phone capabilities without causing operational disruption. For example, one drawback of Teams was how it didn’t leverage existing phone numbers, conference lines, contacts, etc. whereby one would have to utilize new numbers that didn’t integrate natively into the platform. Imagine the headache caused by telling staff they now have one phone number for customers but a separate number for Teams. Abadata’s solution solves this problem, among many others in a way that can be implemented with a single click, with no hardware, no need for specialist skills, with no disruption to the business with pricing that is infinitely scalable (either up or down).

    “Microsoft Teams has become so popular because it is an undeniably powerful platform,” stated Dave Wineman, President of Abadata. “It’s quickly becoming ubiquitous and will be the standard that all businesses rely on to foster collaboration between organizations. However, once we noticed that one small, yet crucial, missing piece for our customers was that Teams had no native phone app, we solved the problem. With IT and business technology systems, you just expect it to ‘just work’ and this technology will help our customers leverage everything they’ve already invested in.”

    For assistance with protecting your business please reach out to us at (989) 883-3411 or send us an email!


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  • Abadata Leverages Powerful Artificial Intelligence Anti-Phishing Technology to Keep Email Inboxes Safe

    Abadata Leverages Powerful Artificial Intelligence Anti-Phishing Technology to Keep Email Inboxes Safe
    Leading MTSP Shares Why  Email is an Easy Way to Destroy A Company's Network

    MICHIGAN – June 24, 2022 – Abadata Computer Corp., a leading managed technology services provider (MTSP), recently announced that they are protecting small to mid-sized businesses (SMBs) with their innovative new AI (Artificial Intelligence) anti-phishing technology which is designed to protect businesses from cyberattacks through the most prevalent tactic, email phishing. Phishing is the fraudulent practice of sending emails purporting to be from reputable companies in order to get individuals to reveal personal information, such as company data, passwords or credit card numbers.

    Business owners across have been hearing about the substantial increase in cybercrime in recent years with many attacks successfully breaching major infrastructure systems and gaining mainstream media exposure. While some cybercriminals prefer to target larger organizations, many of those organizations have responded by investing heavily into cybersecurity solutions to fortify their defenses to such a high level that they become less appealing targets. As those larger companies form a stronger “barrier to breach,” cybercriminals have shifted their focus to smaller businesses who possess very weak infrastructure and little to no cybersecurity. However, Abadata is taking a stand against these threats by deploying new AI-based solutions, like their anti-phishing technology, to protect the inboxes, identities and futures of small businesses.

    “Unfortunately, human error is one of the leading reasons that a business is affected by cybercrime,” stated Dave Wineman, President of Abadata. “While employee education and awareness training is always beneficial, after protecting SMBs for years, we’ve found that one of the fastest, most effective and easy-to-implement ways to minimize organizational risk significantly is to limit employee access to phishing emails in the first place. When you automatically filter out suspicious-looking emails from ever reaching your employees you remove the possibility of human error altogether. One of the reasons an AI-powered solution is so important here is because your app is constantly learning from the aggregate data, becoming smarter and more efficient every second that you have it turned on. We generally explain the difficult to quantify, yet unmistakably powerful capability of AI by asking people if they’ve ever played chess against their computer on the ‘Hard’ level. How many times have you beaten it on “Expert” mode. That’s basically what our cybersecurity solutions are all focused on achieving for our customers.”

    It turns out that the data supports Abadata’s approach in that, “43% percent of cyberattacks are aimed at small businesses, but only 14% are prepared to defend themselves,” according to Accenture. From a business owner’s standpoint, the risk simply outweighs the reward, in that most organizations (60%) go out of business within 6 months, according to Inc.com

    Fortunately, the costs to secure your organization are nominal in comparison to the liability they instantly eliminate, not to mention the “peace of mind” that business owners gain by addressing this directly. While phishing is the most common form of attack it’s also prudent to ensure that your cybersecurity solution also protects you from malware, data loss, anomalies, and other methods of cyberattack. “Another key differentiator to look for in any malware or phishing defense tool you want to use is to make sure that your defense system is one that is invisible to hackers. You want to add in as many layers of security as you can to increase the amount of friction a hacker must endure to breach your company. This increases their likelihood of just looking elsewhere for a weaker infrastructure to target. However, each organization has different risk factors, budget considerations and levels of exposure, all of which must be tailored to fit the organization’s needs in the most appropriate manner,” closed Wineman.

    For assistance with protecting your business please reach out to us at (989) 883-3411 or send us an email!

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  • Abadata Leverages Latest Technology to Manage Networks wtih Apple Devices   

     

    Abadata Leverages Lates Technology to Manage Networks wtih Apple Devices   

    Leading Managed Technology Services Provider Protects IT Networks that Rely on Apple/Mac Products

    MICHIGAN – May 21, 2022 – Abadata Computer Corp., a leading managed technology services provider (MTSP), announced today that the company is helping business securely manage their Apple devices, Mac OS, iPads and iPhones with a cloud-based managed IT services tool. Abadata’s investment in sophisticated software solutions enables the company to effectively and efficiently monitor, manage, and secure Apple devices, including laptops, desktops, servers and tablets which rely on Apple or Mac OS. This is especially important as more organizations transition to fully remote or hybrid workplaces which demand more stringent security measures, in addition to more flexibility.

    While Apple products are ubiquitous in the modern workplace, especially in creative fields which require rapid innovation, IT companies have been reluctant to provide technical support for Apple-related devices due to the lack of suitable tools, which ensure the safe, efficient and robust utilization of those devices. However, Abadata now has the capability to streamline any IT network, not just Windows/PC-based networks, for more efficiency and security. For the end user, this means that creative industries will now have the same access to high-caliber, network security that any organization expects from their IT partner, without losing any of the functionality necessary for innovation.

    “What’s really exciting about this is the simplicity of the back-end. Our solution simplifies the monitoring, management and continual optimization required to maintain Apple devices at a very high-level,” stated Dave Wineman, President of Abadata. “Our team can simply manage and secure all Apple devices within our customers’ organizations. This will result in better maintained IT systems which will undoubtedly increase performance, boost productivity across the board and will also address cybersecurity concerns. We’re excited to deliver unparalleled IT security, faster networks, more productive staff and ultimately increased profits, for our Apple-oriented customers,” concluded Wineman.

    Through this partnership, Abadata will be able to help SMBs deploy new devices in less than five minutes, through automated device enrollment and onboarding for end users. Additionally, once those devices are deployed within an organization, they will be proactively monitored for device issues with automatic remediation before they result in any downtime for end users, which is what individuals have come to expect from their technology. This is vital for organizations which don’t have the time or resources to dedicate to enterprise-grade IT management, but still want their technology to be protected through a proactive, preventative ecosystem which improves over time and doesn’t expose the organization to undue risks.

    Lastly, while the productivity and security enhancements are obvious benefits for SMBs regardless of industry, Abadata can now ensure compliance for industries which have certain IT standards which companies must adhere to.

     “We’re excited to offer a truly robust IT management solution for our Apple clients,” commented Wineman. “This will open the floodgates for more creativity to be unleashed in any organization that wants to benefit from Apple’s design-oriented devices.”

     

    For assistance with protecting your business please reach out to us at (989) 883-3411 or send us an email!

     


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  • Abadata Prepares Customers to Leverage AI to Reshape Their Businesses   

    Abadata Prepares Customers to Leverage AI to Reshape Their Businesses   

    Leading MTSP Shares How Businesses Can Gain a Competitive Advantage with AI

    MICHIGAN – April 2022 – Abadata Computer Corp., a leading managed technology services provider (MTSP), is preparing organizations to leverage artificial intelligence (AI) to reshape their businesses. With many businesses looking for cost-effective ways to increase productivity AI has emerged as an obvious solution. The driving factor behind this growth in interest is that AI is poised to revolutionize virtually every single industry because the applications it promises are endless. Abadata is leading small to mid-sized businesses (SMBs) through this technological terrain by teaching them how they can take advantage of this disruptive new technology to gain a sustainable competitive advantage and increased profitability over the long-run.

    “We’re seeing an explosion in AI,” stated Dave Wineman, President of Abadata. “AI is becoming ubiquitous and while many of its applications are behind the scenes, AI is now a fundamental aspect of all infrastructure. Whether companies realize it or not, their core technology will be running on AI very soon, which ultimately means that their businesses will be powered by AI, too.”

     

    The most obvious reason businesses are exploring AI is because it eliminates the mundane aspects of business, the parts which employees don’t enjoy doing because they don’t require very much creativity. With AI finding ways to eliminate minutia, employees are much more likely to be more creatively engaged with their work, which makes them more fulfilled, motivated and productive. AI is helping to free workers from lower-level tasks which can be automated so they can focus on higher-priority, more strategic objectives that actually contribute more significantly to the organization’s bottom-line.

     

    Another reason that AI is booming is because it gives teams access to better information, which means that staff with AI, can make smarter decisions than staff without AI. One common application is AI’s ability to intelligently collect customer data. Social media platforms are a prime example of this, which explains why data has become one of the most valuable resources in the world. With AI powering data collection, companies can answer the broader question, "What is our customer data telling us about where we need to drive the company in the future?" When SMBs are armed with higher caliber information, it becomes extremely hard for outdated businesses to compete, especially at scale.

     

    Another big application for AI is in marketing. Organizations have already started to incorporate AI into their marketing campaigns because it allows you to hyper-personalize marketing material, down to the specific interests, behaviors, and attitudes of each individual interacting with your business. When sales reps are equipped with such highly individualized information, not only are prospects they speak with more highly qualified from the outset, but the hyper-personalization results in deeper rapport, higher closing rates, faster sales cycles, and accelerated growth. SMBs are turning to AI because they can no longer afford to allow sales reps to waste their time on unqualified prospects, or with those who have a low likelihood of purchasing, when there’s no need to do so.

     

    AI is also streamlining collaboration via data sharing through the cloud. Have you ever noticed how big innovations happen when people from different departments finally start talking to each other? When team members are isolated in separate departments, innovation is constrained simply because ideas cannot be cross-pollinated. AI-based software services, like Microsoft Azure have made cloud insights available across the entire company, so spontaneous innovation happens faster than ever before. When an organization can collaborate more efficiently the speed of innovation increases, which leads to faster deployment of new products and services, which ultimately yields more profits.

    Another reason that organizations are turning to AI is because it dramatically reduces the problem of "human error.” With about 75% of cybersecurity breaches being caused by phishing emails that employees accidentally click, AI-powered solutions can pre-filter dangerous emails, messages, and notifications making it impossible for employees to make unnecessary mistakes in the first place. For example, in the case of a suspicious email, sent from an unsecured email address from someone you’ve never interacted with before, it can automatically be marked for deletion before the employee gets a chance to review it. This prevents dangerous messages from ever appearing in your employee’s inbox. This is just one application of "Human Error Elimination". Imagine what human error elimination applications can be developed to create “peace of mind” for business owners in any industry.

     

    “Abadata is educating businesses in each one of these AI applications because of the profound scale of impact that it will have on virtually every industry and more importantly, because it is a golden opportunity to secure a huge competitive advantage, especially for the early adopters,” added Mr. Wineman.  “SMBs that embrace AI early-on and learn how to incorporate its power into their organizations quickly, will soon outpace their competitors.”

     

    For assistance with protecting your business please reach out to us at (989) 883-3411 or send us an email!

     


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  • Abadata Selected to Share Their Expertise at Top IT Event

    Abadata Selected to Share Their Expertise at Top IT Event

    Leading MTSP to Offer Their Technology Knowledge to Peers Around the U.S. and Canada

    MICHIGAN – March 2022 – Abadata Computer Corp., a leading managed technology services provider (MTSP), announced today that they’ve been selected to attend an exclusive, invitation-only event for leaders and technology futurists in managed technology services. CEOs from around the United States and Canada will gather in Scottsdale, Arizona on April 2-5th at the Doubletree Paradise Valley to discuss trends, insights and the evolution of leading edge technologies and how they will impact small to mid-sized businesses (SMBs) over the next several years. The event is being hosted by Technology Assurance Group (TAG), which is an association of independently owned MTSPs who collectively represents over $800M in products and services. The companies selected are all experts in IT, data-driven tech, cloud technology and artificial intelligence (AI) and will be sharing their best practices with one another to fulfill their intention of finding the most innovative ways of serving their customers, especially at scale.

    Abadata will provide their insight into technologies like Microsoft Azure, AI, cybersecurity, and cloud. The theme of the event is “Scaling Up,” which is vital to every SMB that wants to expand its market reach. With exciting technologies, like AI and cloud technology, being deployed across different industries, every business owner is facing this same question: “How do I leverage all of these incredible technological tools to take my company to the next level?” Abadata is intent on sharing what has been working best for their client base in terms of “scaling up,” as well as mining the collective mindshare of the top IT experts in attendance.

    “We’re excited to have Abadata contribute their valuable knowledge, expertise, and insights, especially because of their unique approach to exceeding their customers’ expectations every day. Everything they do is customer oriented, and their dedication to gaining access to knowledge before their competitors do in the name of serving their customers at an even deeper level is something which every MTSP should do,” commented Brian Suerth, President of TAG.

    AI will be a key discussion during the event and how this disruptive technology will change everything we know about technology, people, communication, information, analytics, customer value, and profitability, across every single industry. MTSPs must be on the leading edge and possess a sophisticated understanding of this particular technology, because of the scale at which it will impact businesses everywhere.

    “We make it a priority to contribute to our peers in the industry so we can all service SMBs at a greater level,” said Dave Wineman, President of Abadata. “At the TAG Convention, we always leave flooded with new ideas, mindsets and approaches, which keep our clients ahead of their competitors, so that they can benefit from our research and guidance.”

    For assistance with protecting your business please reach out to us at (989) 883-3411 or send us an email!

     


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  • Abadata Protects Customers from Data Breaches and Cyberthreats with Password Management

     

    Abadata Protects Customers from Data Breaches and Cyberthreats with Password Management

    Leading MTSP Shares Most Common Cause of Cyberattacks and How to Secure Any Organization

    MICHIGAN – February 22, 2022 – Abadata Computer Corp., a leading managed technology services provider (MTSP), is protecting customers from the leading cause of cyberattacks and data breaches which are weak or reused passwords. According to a recent Verizon Da-ta Breach report, “80% of data breaches are the result of poor or reused passwords.” While employees are now expected to keep their company networks secure, the average employ-ee now needs to keep track of 191 passwords across their entire digital life. As a result, 66% of people mostly use the same passwords across multiple websites. This is a major factor contributing to network vulnerabilities and the recent outburst of cybercrime. In order to keep customers safe, Abadata is providing the latest password management technology to the region’s small to mid-sized businesses (SMBs).



    “Businesses are starting to understand the widening gap between the vast capital and technical resources that cybercriminals have access to in comparison to any unpro-tected organization,” stated Dave Wineman, President of Abadata. “We advise every cus-tomer to utilize password management software. Through an extremely simple, scalable technology, companies can instantaneously eliminate 80% of the cyberthreats facing their organization. The risk mitigation in comparison to its cost make the return on investment a ‘no-brainer,” added Wineman.

    While the improvements in cybersecurity are obvious, another overlooked benefit of password management software is that it increases productivity by eliminating employee downtime. In fact, Gartner estimates that “40% of all help desk calls are related to pass-words, such as resetting employees' forgotten passwords.” A password management solu-tion can eliminate this costly employee downtime.

    Abadata’s password management solution delivers peace of mind to business owners and employees. In order to assure that, core features are included such as a password vault, a unique password generator, and multi-factor authentication for verification. Addi-tionally, companies can gain insight from password behavior, security reports, and login reports to increase compliance.

     

     

    “While we’re well aware of our bias, the risk of leaving a business unprotected from password theft is unreasonably larger than the rewards a business can have by implement-ing a password manager. The costs are nominal in comparison to the value that this very simple, yet absolutely vital, IT solution delivers to organizations of all sizes. We feel duty-bound to take a strong stance on this, because the core intention of our work is to keep businesses protected, productive and profitable,” concluded Wineman.

    For assistance with protecting your business please reach out to us at (989) 883-3411 or send us an email!

     


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